Synacy

Senior Software Engineer (Remote-First Team)

Location: Philippines Type: Full Time Min. Experience: Experienced

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We are hiring a senior software engineer to join our team. This role is for our remote-first team, who normally operates within the +8 UTC (Cebu) to +10 UTC (Sydney) time zones.

As a senior software engineer, you will help us build our telecommunications products which are being used by customers globally. We want to empower small and medium businesses to offer telecommunications products in a way that they can compete with big companies. If you are interested to work on this mission, please join us.

This role is a member in one of our software team, which we designed to be tight-knit and cross-functional, responsible for the full cycle of software development in order to deliver complete features to our users.

What you will be doing?

A senior in our engineering team, will have the following functions:

  • Lead and responsible in designing software features and maintenance tasks
  • Lead and responsible in ensuring code quality is followed
  • Lead and responsible in team learning activities
  • Provides mentorship and responsible for feedback to other team members
  • Participate as needed in roadmap development and release planning

A software engineer, will have the following functions:

  • Study, understand our products, its designs, users, and user requirements
  • Implement product features in accordance to our coding conventions
  • Implement libraries and tools in support of development, delivery pipeline, and production
  • Implement test code to ensure quality, manually perform test, and responsible in fixing quality issues
  • Deploy software in production and perform maintenance activities
  • Write documentation for others to use and refer
  • Participate in monitoring, on-call, and responsible in responding to production incidents
  • Participate in providing support to users and customers
  • Participate in team practices such as pair programming and code reviews
  • Participate in architecture and product design workshops
  • Participate in team activities to deliver software that satisfy business needs
  • Responsible for self-assessment as part of our weekly self-reported check ins
  • Continuously learning to ensure useful and effective participation in the teams

As part of our remote-first team, the following are expected:

  • Establish a working space and infrastructure, to effectively participate in a remote-first environment
  • Schedule work on a daily basis, with a minimum of 4 hours overlap with the rest of the team
  • Use a stable, high quality Internet access for video conferencing
  • Able to join a video conference during working hours

Who you are?

We are looking for someone with the following qualification:

  • With at least the equivalent of 5 years work experience, in any programming language, in building a software or an IT system
  • Has at least 3 technical specializations that can teach others about
  • Can implement complex functions using the main programming language we use (Java, Javascript), that is widely used in a system
  • Knowledge in scaling databases and processes to support many users, data points, and concurrent processing
  • Can participate and provide useful insights in technical and architecture design process
  • Can teach and help others understand technical topics
  • Can explain technical concepts in business and user terms
  • Can explain and communicate business and product concepts to the team
  • Advance knowledge in many topics identified below

In addition, a software engineer, has the following qualification:

 

  • Knowledge of using any programming languages, in building functions and features in a software
  • Knowledge of databases design, data modeling, and writing test code
  • Use of app services and technology APIs, such as message queuing service (ActiveMQ), in-memory data store, persistent object data store (AWS S3), etc.
  • Can use tools for collaboration such as Git, Trello, Confluence
  • Admin and shell usage of Linux-based systems (CentOS, Ubuntu)
  • Admin and usage of networking software: TCP/IP, IP services, like SSH, curl, nc
  • Knowledge on common Internet protocols (HTTP, DNS, TCP, SMTP) and standards
  • Will have time, and can troubleshoot and perform remedies on production sites
  • Knowledge of testing practices, quality, and security principles
  • Knowledge of any software development methods and lifecycle
  • Knowledge on the software engineer role as part of a software team
  • Knowledge in computer science: Computing Theory, OS, Algorithms, Data Structures
  • Knowledge in known architectural designs and code patterns
  • Communicate ideas and concepts both in person and in written format
  • Creative, willing to challenge assumptions, and willing to try ideas
  • Has an open, always learning, and resourceful mindset
  • Excited to work with people in creating simple solutions to complex problems

As part of a remote-first team, the following qualifications are required:

  • Self-discipline and good work ethics
  • Good verbal and written communication
  • Good time management and able to minimize distractions

What we offer?

  • An environment of a sports team, that is there to coach each other while being performant. Work with people who want to create something, invent something, maintain it, and see it grow.
  • A software engineering culture, that strive to build high quality and better software.
  • An organization of self-formed, autonomous teams, exploring and trying out solutions in a safe environment.
  • A place for you to learn, practice, and develop yourself. A place for you to contribute in something meaningful.
  • A front-seat at a fast growing, global company, with a lot of opportunities in software and technology with exposure in telecommunications and web.
  • A good array of health and well-being incentives, to keep you healthy and balanced.
  • An opportunity to work with some of the best and the smartest people around.

About our Software Team

We are developing our own products. Our founders, product teams, engineering teams, and customer support teams, are all part of the same company, co-located in our offices (mainly Cebu and Manila). We work closely together to develop products that delight our customers.

Our software team is composed of cross-functional 3 to 5 members. Each team is designed to be complete, and is responsible for delivering complete features to users.

In addition, we have a leadership team that is composed of all the team leads, product leads, and engineering leads, that work together in forming the entire software group.

We use a goal-oriented product roadmap, to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan, based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process, of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github, and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools, and we expect all our engineers to participate in maintaining our development tools, delivery pipeline, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills, so they stay relevant on the tasks needed. We have scheduled monthly learning sessions, and provide time in their weekly sprints for their own learning activities.

We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love.

About our Remote-First Team

We have remote-first teams as part of our software group, where all members are working remotely. Though it is an option for members, to work in one of our offices, in Cebu or in Manila, however, as part of the team, it is expected to effectively participate in a remote-first environment.

Teams work full-time in a remote working environment, where members are not expected and required to be in the same physical space. However, there are a few scheduled in-person get-togethers, to strengthen the team’s relationship. Work schedule is flexible, with an overlap of 4 hours in a day working together. Communication and documentation are primarily done using online channels.

Our leadership team works in a remote-first environment, and operate primarily using online channels. Though, a few of our feature teams are on-site in our offices, we have made adjustments so teams can work together.

Work structure is the same for both remote-first and on-site teams, which follow the same principles and frameworks we defined in our engineering culture.

Every member of the team, is responsible for creating the working conditions to effectively participate in a remote-first environment. Similar to how our company is obliged to create a good working condition of an office space, every member is obliged to create a similar space, wherever the member chooses to work.

The company will provide the primary equipment for working, in a similar manner if the team is working on-site in an office. Either at full-cost or subsidized in accordance to the general policy in our company.

Every member of the team, shall provide the space, the equipment, and the infrastructure for their own use, in support of achieving the ideal working conditions.

We do not offer training for anyone to be remote-first qualified. We expect, members to prepare and be ready, to be part of a remote-first team.

About the Company

Synacy is a global company, developing software products in the Philippines using international best practices, and exporting to the world.

We aim to help businesses be competitive by a consolidating telecommunications and technology markets and giving them access to opportunities that until now only large companies can realise.

We believe the best results for end-users and customers come from a number of various companies providing the best to service them. We want to enable them so they thrive.

We do this by providing the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers.

Our founders are from Australia, and together with our diverse, international leadership team, we managed the business from our offices in the Philippines, Australia, Canada, and Singapore.

Our company offers our products and operates under a few brands. At UTBox and Monopond, we offer fax and SMS messaging products, available globally, for individual and wholesale use. We founded an internet service provider to accelerate internet in the Philippines known as RISE. At RISE, we offer competitive fiber based internet access, to businesses located in major cities in the country.

It is our intent to form a globally competitive organization. We believe talented and remarkable people is found anywhere in the world. At the moment, we have most of our teams co-located in our offices in the Philippines. However, we are not limiting our reach here, we are forming a remote-first culture within our organization, so we can offer the opportunity to current and new members to work wherever they are productive.

A few of our strategies:

Software and automation is at our core. We believe in efficient, resilient, and scalable approach. Work smarter not harder, so that when you work hard you are working smart.

To our customers, we want to offer a complete service, in an integrated package.

We have taken the challenge of integrating with many telecommunication providers in the world, and aggregated our customer traffic, to offer a consistent quality at the best possible price.

Hiring Process

We understand, applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us, and we look forward in working together.

You can learn more about our hiring process here [link goes to hiring page in our website].

Even if you are not looking for work now, we encourage you to apply, since you may go through our qualification process and assess our offer, without any commitment to accept immediately. If you like what you are getting, then you can plan with us on when you will eventually join.

PRIVACY STATEMENT

Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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