Senior ISP Network Engineer

Location: Cebu City, Cebu, Philippines Type: Full Time Min. Experience: Experienced

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This job advert is placed on behalf of RISE.

The RISE mission is to accelerate internet in the Philippines—we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients. Transparency and openness are guiding principles of our customer experience.


Currently we are scaling a fast growing ISP, providing Business and Enterprise customers with the fastest, highest availability internet service that is possible. We’re looking for great engineers to join our Network Operations team. Your day to day activities might include tasks like:

  • Managing BGP routing with our customers, peers and transits
  • Provisioning new customers
  • Configuring and deploying new devices
  • Answering customer support enquiries (we don’t have a call centre - our business-only customers talk directly to our engineers)
  • Coding a new management system to improve our day to day operational tasks
  • Fixing network faults as they arise
  • Setting up a virtual server to provide a new service either internally or to our customers
  • This role also participates in an on-call roster and will be required to work some non-standard shifts.



  • Required:
    • Strong oral and written English communication skills, ability to articulate network issues
    • Strong general computer system skills (e.g. web interfaces, command line, linux/bash)
    • Advanced IP routing and switching skills
    • Advanced IP network troubleshooting skills
    • Advanced knowledge of TCP/IP fundamentals and commonly-used network protocols (IPV4/IPv6, OSPF, BGP)
    • Knowledge of network standards and practices
    • Experience in dealing with end users
    • Extensive experience with configuration of equipment from one or more of the following vendors: Cisco/Juniper/Mikrotik/Huawei/Arista
    • Strong knowledge of network troubleshooting tools, and monitoring platforms
    • Maintain a high sense of urgency while staying cool under pressure
  • Preferred:
    • Preferably a candidate should possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
    • Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
    • Ability to use a scripting language such as Perl/Python/Ruby/bash/awk/sed/etc. Python preferred.
    • Experience managing linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
    • Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
    • Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
    • Experience working with a large, operational IP network
    • Experience working in a customer support team or environment



  • Advanced and senior engineers and architects with 5+ years who understand most of the above
  • Experienced NOC/engineering leads/technical managers who understand most of the above very well and more


Disclaimer: Due to the volume of applications, we might not be able to respond to each applicant individually. We are pooling for this role and will be contacting shortlisted applicants by the last week of October.



Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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"You have been called in to consult with a company called BigBPO, which is having trouble with the performance of their internet connection - a lot of their VoIP calls have very bad quality. BigBPO has two internet services - 300M from Provider A and 100M from Provider B. They have their own public IP range ( which they advertise to each provider via BGP. Currently, you notice that the 100M connection is 90-100% utilized in the download direction, while the 300M connection is only 20% utilized. What might be the cause of their issues? How would you resolve this?"*
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