Synacy

Head of Engineering

Location: Philippines Type: Full Time Min. Experience: Manager/Supervisor

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We are hiring a Head of Engineering for our software group. This role is for our teams that are both on-site in our office in Cebu, Philippines, as well as our remote-first team, who normally work between the +8 UTC (Cebu) to +10 UTC (Sydney) time zones.

This role is remote-first, do not need to travel frequently nor be on-site in our offices all the time. Though flexibility to be on-site for weeks at a time is expected, since most of our teams are in office, and as responsible of people, nothing beats doing 1:1 in person.

As a Head of Engineering, you will report to our COO, and help our software group build our telecommunications products which are being used by customers globally. We want to empower small and medium businesses to offer telecommunications products in a way that they can compete with big companies. If you are interested to work on this mission, please join us.

You will be part of our leadership team, composed of our Head of Technology, Head of Software, and the team leaders. Most of the time, work is autonomous, however, constant online collaboration with others is expected over Slack, Zoom, and Google Hangouts.

We are a diverse group of people, of different nationalities and culture. As this is a people-first role, we think it will have a great opportunity in shaping our culture to be supportive to our teams and to our business. We expect this is an area you are excited about, and motivated to grow.

We are a technology company, with an engineering-centric culture. Although, this role will not be writing code or doing technical designs, we think you have enough technical experience (perhaps, at least Senior to Staff level?) to help our teams perform their job. Besides, this role will be working with our engineers, who may come to you for advice -- and we think it is crucial you are able to create a meaningful discussion in a technical context.

Specifically, this role is responsible for our engineering culture and practices, process improvements, hiring plan, recruitment, onboarding, staff growth, learning programs, and performance management. It is responsible for change initiatives that are part of the objectives in the software group. This role will collaborate with our HR team and the leadership team to fulfill these responsibilities.

In the beginning, no one reports to this role, however, after established, gradually some team leaders and engineering leads may change reporting lines to this role.

What you will be doing?

As Head of Engineering, you will have the following functions:

  • Cultivate an engineering culture that matches our aspirations of a great organization
  • Develop and facilitate process improvements in the design and delivery of our products
  • Develop and maintain a hiring plan that is responsive to our business and to our team
  • Within the software group, perform the following:
    • … develop and facilitate the recruitment process
    • … develop and facilitate the onboarding process
    • … develop and facilitate the staff growth path
    • … develop and facilitate the learning programs
    • … develop and facilitate performance management
  • Maintain staff morale and monitor team effectiveness
  • Lead and facilitate leadership team development and activities
  • Facilitate forming a team and development of a charter
  • Review inter-team dependencies, investigate issues, and find ways to resolve
  • When needed, participate in team retrospectives and provide guidance
  • Review weekly check-ins, schedule and perform 1:1 with team leaders
  • Participate in the interviews of job applicants and their evaluation
  • Participate in exit interviews of staff leaving the company
  • Ensures decisions are made and provide a decider vote when needed
  • Participate in department-wide strategy and goal setting activities
  • Evaluate and adjust this role to match the needs of our team and of our business

As part of our remote-first team, the following are expected:

  • Establish a working space and infrastructure, to effectively participate in a remote-first environment
  • Schedule work on a daily basis, with a minimum of 4 hours overlap with the rest of the team
  • Use a stable, high quality Internet access for video conferencing
  • Able to join a video conference during working hours
  • Able to travel on-site to our offices up to 2 weeks at a time

Who you are?

We are looking for someone with the following qualifications:

  • Believe in our human potential and passionate in helping others achieve their best
  • Excited and looks forward to listening, advising, and coaching people
  • Motivated to create nurturing, diverse, and sustainable human organization
  • Motivated to facilitate design and implementation of value-creating processes
  • At least 6 years of experience in IC/technical roles (e.g. software engineer, tech lead, software architect)
  • At least 3 years of experience in manager/people roles (e.g. team lead, engineering lead/director, agile coach, scrum coach)
  • At least 2 years of experience in general/operations management roles (e.g. general manager, site manager, line manager, HR business partner)
  • Advance knowledge in Software Development Lifecycle and methodologies
  • Advance knowledge with experience in Agile principles and practices
  • Advance knowledge with experience in Lean principles and practices
  • Advance knowledge with experience in XP principles and practices
  • Advance knowledge with experience in business and HR management
  • Student and curious on systems thinking, learning organizations, change management, human psychology, behavioural economics, team, and social dynamics
  • Able to navigate chaotic and complex situations, and simplify for others to understand
  • Communicate ideas and concepts both in person and in written format
  • Creative, willing to challenge assumptions, and willing to try ideas
  • Has an open, always learning, and resourceful mindset
  • Excited to work with people in creating simple solutions to complex problems

As part of a remote-first team, the following qualifications are required:

  • Self-discipline and good work ethics
  • Good verbal and written communication
  • Good time management and able to minimize distractions

What We Offer

  • An environment of a sports team, that is there to coach each other while being performant. Work with people who want to create something, invent something, maintain it, and see it grow
  • A software engineering culture, that strive to build high quality and better software
  • An organization of self-formed, autonomous teams, exploring and trying out solutions in a safe environment
  • A place for you to learn, practice, and develop yourself. A place for you to contribute in something meaningful
  • A front-seat at a fast growing, global company, with a lot of opportunities in software and technology with exposure in telecommunications and web
  • A good array of health and well-being incentives, to keep you healthy and balanced
  • An opportunity to work with some of the best and the smartest people around

About our Software Team

We are developing our own products. Our founders, product teams, engineering teams, and customer support teams, are all part of the same company, co-located in our offices (mainly Cebu and Manila). We work closely together to develop products that delight our customers.

Our software team is composed of cross-functional 3 to 5 members. Each team is designed to be complete, and is responsible for delivering complete features to users.

In addition, we have a leadership team that is composed of all the team leads, product leads, and engineering leads, that work together in forming the entire software group.

We use a goal-oriented product roadmap, to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan, based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process, of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github, and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools, and we expect all our engineers to participate in maintaining our development tools, delivery pipeline, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills, so they stay relevant on the tasks needed. We have scheduled monthly learning sessions, and provide time in their weekly sprints for their own learning activities.

We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love.

About our Remote-First Team

We have remote-first teams as part of our software group, where all members are working remotely. Though it is an option for members, to work in one of our offices, in Cebu or in Manila, however, as part of the team, it is expected to effectively participate in a remote-first environment.

Teams work full-time in a remote working environment, where members are not expected and required to be in the same physical space. However, there are a few scheduled in-person get-togethers, to strengthen the team’s relationship. Work schedule is flexible, with an overlap of 4 hours in a day working together. Communication and documentation are primarily done using online channels.

Our leadership team works in a remote-first environment, and operate primarily using online channels. Though, a few of our feature teams are on-site in our offices, we have made adjustments so teams can work together.

Work structure is the same for both remote-first and on-site teams, which follow the same principles and frameworks we defined in our engineering culture.

Every member of the team, is responsible for creating the working conditions to effectively participate in a remote-first environment. Similar to how our company is obliged to create a good working condition of an office space, every member is obliged to create a similar space, wherever the member chooses to work.

The Company will provide the primary equipment for working, in a similar manner if the team is working on-site in an office. Either at full-cost or subsidized in accordance to the general policy in our company.

Every member of the team, shall provide the space, the equipment, and the infrastructure for their own use, in support of achieving the ideal working conditions.

We do not offer training for anyone to be remote-first qualified. We expect, members to prepare and be ready, to be part of a remote-first team.

About the Company

Synacy is a global company, developing software products in the Philippines using international best practices, and exporting to the world.

We aim to help businesses be competitive by a consolidating telecommunications and technology markets and giving them access to opportunities that until now only large companies can realise.

We believe the best results for end-users and customers come from a number of various companies providing the best to service them. We want to enable them so they thrive.

We do this by providing the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers.

Our founders are from Australia, and together with our diverse, international leadership team, we managed the business from our offices in the Philippines, Australia, Canada, and Singapore.

Our company offers our products and operates under a few brands. At UTBox and Monopond, we offer fax and SMS messaging products, available globally, for individual and wholesale use. We founded an internet service provider to accelerate internet in the Philippines known as RISE. At RISE, we offer competitive fiber based internet access, to businesses located in major cities in the country.

It is our intent to form a globally competitive organization. We believe talented and remarkable people is found anywhere in the world. At the moment, we have most of our teams co-located in our offices in the Philippines. However, we are not limiting our reach here, we are forming a remote-first culture within our organization, so we can offer the opportunity to current and new members to work wherever they are productive.

A few of our strategies:

Software and automation is at our core. We believe in efficient, resilient, and scalable approach. Work smarter not harder, so that when you work hard you are working smart. To our customers, we want to offer a complete service, in an integrated package. We have taken the challenge of integrating with many telecommunication providers in the world, and aggregated our customer traffic, to offer a consistent quality at the best possible price.

Hiring Process

We understand, applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us, and we look forward in working together.

Even if you are not looking for work now, we encourage you to apply, since you may go through our qualification process and assess our offer, without any commitment to accept immediately. If you like what you are getting, then you can plan with us on when you will eventually join.

PRIVACY STATEMENT

Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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