Synacy

ISP Network Engineer

Location: Cebu City, Cebu, Philippines Type: Full Time Min. Experience: Entry Level

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Currently we are scaling a fast growing ISP, providing Business and Enterprise customers with the fastest, highest availability internet service that is possible. We’re looking for great engineers to join our Network Operations team. Your day to day activities might include tasks like:

  • Managing BGP routing with our customers, peers and transits
  • Provisioning new customers
  • Configuring and deploying new devices
  • Answering customer support enquiries (we don’t have a call centre - our business-only customers talk directly to our engineers)
  • Coding a new management system to improve our day to day operational tasks
  • Fixing network faults as they arise
  • Setting up a virtual server to provide a new service either internally or to our customers
  • This role also participates in an on-call roster and will be required to work some non-standard shifts.

Skills required:

  • Strong oral and written English communication skills, ability to articulate network issues
  • Strong general computer system skills (e.g. web interfaces, command line, linux/bash)
  • Advanced IP routing and switching skills
  • Advanced IP network troubleshooting skills
  • Advanced knowledge of TCP/IP fundamentals and commonly-used network protocols (IPV4/IPv6, OSPF, BGP)
  • Knowledge of network standards and practices
  • Experience in dealing with end users
  • Extensive experience with configuration of equipment from one or more of the following vendors: Cisco/Juniper/Mikrotik/Huawei/Arista
  • Strong knowledge of network troubleshooting tools, and monitoring platforms
  • Maintain a high sense of urgency while staying cool under pressure

Skills preferred:

  • Preferably a candidate should possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
  • Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
  • Ability to use a scripting language such as Perl/Python/Ruby/bash/awk/sed/etc. Python preferred.
  • Experience managing linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
  • Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
  • Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
  • Experience working with a large, operational IP network
  • Experience working in a customer support team or environment

Experience:

We are looking to fill several roles. For this listing we would call for applications from:

  • Incredible fresh graduates who have an advanced understanding of networking and system administration to be trained for the above
  • Intermediate engineers with 2-5 years experience who understand some of the above
  • Advanced and senior engineers and architects with 5+ years who understand most of the above
  • Experienced NOC/engineering leads/technical managers who understand most of the above very well and more

Applications are open until August 31st. Shortlisted applicants will be contacted at the end of this period.

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In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
A large BPO company called BigBPO has two internet connections from different providers - 100Mb from Provider A and 50Mb from Provider B. Provider B is much more expensive than Provider A, but BigBPO needs a second connection for redundancy.

They peer with each provider via BGP using the AS number 123456 and advertise their IP range (203.0.113.0/24). They start to notice poor performance, and when checking their bandwidth graphs, they find that inbound traffic from Provider B is maxing out the 50Mb connection resulting in poor performance, while they are only seeing 5Mbps of traffic inbound on the connection from Provider A.

What advice would you give to BigBPO so they can improve their performance?*
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