Synacy

Process Improvement Manager

Location: Makati City, Metro Manila, Philippines Type: Full Time Min. Experience: Mid Level

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The RISE mission is to accelerate internet in the Philippines—we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients. Transparency and openness are guiding principles of our customer experience.

We're currently building up our teams based in our Makati office. We're looking for talented, engaged and resourceful people to join our organisation to help build it and grow with it.

As an early staff member you will have the potential for massive growth as the business is on an incredible trajectory targeting 30% growth of month-on-month this quarter. With your work experience and great attitude you will be making a difference by helping us achieve our mission to accelerate internet in the Philippines. In the process you will learn more about the technology and will work in a super unique organisation which has foreign management but is servicing the Philippines market.

Benefits include full HMO, 1 dependent after 1 year, 80% of a 2nd dependent after another year. Regularisation review at 3 and 6 months and practical opportunities for increased responsibility and promotions as the team is constantly growing.

This role is responsible for analysing, developing and delivering process improvement inventions based on inputs such as customer feedback and management. Role acts as NPS champion and process auditor.

Duties and responsibilities:

  • Managing process change initiatives
  • Leading process redesign projects originated by business units
  • Educating business users responsible for managing and operating business processes
  • Acting as NPS champion and sourcing improvements direct from users
  • Monitoring, measuring and providing feedback on process performance
  • Facilitating eliciting process requirements and liaising with users
  • Applying their knowledge of business process methodologies (e.g. six sigma, eTOM etc) to documenting processes

Qualifications: 

  • Applicant should have proven track record in similar role
  • Tertiary level or above, relevant degree preferred
  • Knowledge of business process methodologies
  • Skills in BPR, process engineering, and stakeholder management
  • Able to liaise with stakeholders and progress process improvement
  • 5 years+ in leadership role experience

Other information:

  • Working conditions: Job can be performed in flexible working arrangements and partially off site
  • Physical requirements: Office job
  • Direct reports: Heads of departments and project leads (5-10)

We apologise, however, due to the volume of applications most likely we will not be able to respond to each applicant individually, however we do appreciate your time and will review each application that we receive.

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