Product Manager

TYPE
Full Time
LOCATION
Philippines
MINIMUM EXPERIENCE
Manager/Supervisor

We are hiring a Product Manager as part of our product team. This role work with our teams that are both on-site in our office in Cebu, Philippines, as well as our distributed team, who normally work between the +8 UTC (Cebu) to +10 UTC (Sydney) time zones.

This role is remote-first, do not need to travel frequently nor be on-site in our offices all the time. Though flexibility to be on-site for weeks at a time is expected, since most of our teams are in office, and facilitating design workshops is best done in person.

As a Product Manager, you will report to a Product Lead, and help our software group build our telecommunications products which are being used by customers globally. We want to empower small and medium businesses to offer telecommunications products in a way that they can compete with big companies. If you are interested to work on this mission, please join us.

You will be part of our product team, composed of UI Designers, Technical Support, and other Product Managers. Although the product team is independent, it participates in a product group together with our software engineering teams, to align and perform work on a per product basis. Most of the time, work is autonomous, however, constant online collaboration with others is expected over Slack, Zoom, and Google Hangouts.

All our products are in the telecommunications and web industry, both as a value-add service platform provider and an infrastructure developer. We provide businesses the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers. Thereby, giving them a chance to compete and thrive in a consolidating market with large incumbents. We expect this is an area you are excited about, and motivated to grow.

At the heart of our product is software. We custom build in-house most of our products, and whenever practical, we work with software partners who can offer a better service. We expect you have experience being part in software development and systems integration. It is an advantage, if you have knowledge and exposure to Telecommunications products, its technology, and of the industry.

We strive to offer a high quality service, be competitive, and sustainable at a fraction of a cost, as compared to traditional offerings. We expect, you will help us find these breakthroughs in our products.

This role is not managing any roles, and is considered an independent, but has influence on other people’s work. Project management and working with different stakeholders is a significant skill for this role.


What You Will Be Doing

As a product manager, you will have the following functions:

  • Gather, listen, observe, interview customers, users, stakeholders (sales, marketing, operations), and together with the product team, assimilate all and study information to arrive at informed decisions
  • Discover and develop plans to mitigate risks as part of offering our products
  • Facilitate a workshop to maintain a product roadmap
  • Evaluate and prioritize features based on impact to our users, team, and revenue
  • Evaluate and identify what we will not build to ensure we focus our efforts on what is valuable in upcoming releases
  • Facilitate design workshops on usability, functionality, quality, and performance
  • Create product mockups and prototypes to aid in testing concepts with stakeholders and customers,
  • … and to help our software teams understand how to implement features
  • Write user stories and non-functional requirements
  • Develop acceptance criteria to match expectations and quality objectives
  • Develop content for UI components in product, and copy for user manuals
  • Maintain a product overview for use as a guide by our internal staff
  • Write content and contribute to the build-up of both internal and customer-facing knowledge base
  • Inspect and provide feedback to recently implemented versions of our products
  • Participate in release planning activities with software teams
  • Participate in supporting customers and users
  • Participate in team activities to deliver software that satisfy business needs
  • Responsible for self-assessment as part of our weekly self-reported check-ins
  • Continuously learning to ensure useful and effective participation in the teams

As part of our distributed team, the following are expected:

  • Establish a working space and infrastructure, to effectively participate in a distributed environment
  • Schedule work on a daily basis, with a minimum of 4 hours overlap with the rest of the team
  • Use a stable, high quality Internet access for video conferencing
  • Able to join a video conference during working hours
  • Able to travel on-site to our offices up to 2 weeks at a time


Who You Are

We are looking for someone with the following qualification:

  • Believe on a mission to make the world a better place, and motivated to take steps to make that a reality
  • Excited and looks forward to listening and observing users perform their job
  • Motivated to work with a multidisciplinary group to understand problems and solutions
  • Motivated to dive deep on details to strive for better, without losing sight of the bigger picture
  • Able to visualize imaginary concepts and describe in detail how it will play in a dynamic system over a period of time
  • At least 6 years of experience in IC/technical roles (e.g. software engineer, UX designer, business analyst, QA specialist, technical support)
  • At least 2 year of experience in manager/people roles (e.g. team lead, product owner, product lead/director, agile coach, scrum coach)
  • Knowledge in cloud, information, and security technology and practices
  • Knowledge in Design Thinking and UX methodologies
  • Knowledge in Software Development Lifecycle and methodologies
  • Knowledge in Agile principles and practices
  • Knowledge in Lean principles and practices
  • Student and curious on systems thinking, change management, human psychology, and behavioural economics
  • Empathetic to users and has high regard for a good user experience
  • Able to navigate chaotic and complex situations, and simplify for others to understand
  • Communicate ideas and concepts both in person and in written format
  • Creative, willing to challenge assumptions, and willing to try ideas
  • Has an open, always learning, and resourceful mindset
  • Excited to work with people in creating simple solutions to complex problems

As part of a distributed team, the following qualifications are required:

  • Self-discipline and good work ethics
  • Good verbal and written communication
  • Good time management and able to minimize distractions


What We Offer

  • An environment of a sports team, that is there to coach each other while being performant. Work with people who want to create something, invent something, maintain it, and see it grow.
  • A software engineering culture, that strive to build high quality and better software
  • An organization of self-formed, autonomous teams, exploring and trying out solutions in a safe environment
  • A place for you to learn, practice, and develop yourself. A place for you to contribute in something meaningful
  • A front-seat at a fast growing, global company, with a lot of opportunities in software and technology with exposure in telecommunications and web
  • A good array of health and well-being incentives, to keep you healthy and balanced
  • An opportunity to work with some of the best and the smartest people around
  • A starting salary range of P85,000 - P150,000 per month. Salary commensurate with qualifications and experience.


About Our Software Team

We are developing our own products. Our founders, product teams, engineering teams, and customer support teams, are all part of the same company, co-located in our offices (mainly Cebu and Manila). We work closely together to develop products that delight our customers.

Our software team is composed of cross-functional 3 to 5 members. Each team is designed to be complete, and is responsible for delivering complete features to users.

In addition, we have a leadership team that is composed of all the team leads, product leads, and engineering leads, that work together in forming the entire software group.

We use a goal-oriented product roadmap, to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan, based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process, of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github, and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools, and we expect all our engineers to participate in maintaining our development tools, delivery pipeline, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills, so they stay relevant on the tasks needed. We have scheduled monthly learning sessions, and provide time in their weekly sprints for their own learning activities.

We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love.


About Our Distributed Team

At Synacy, we develop our own products. Our founders, product teams, engineering teams, and customer support teams are all part of the same company, co-located in our offices (mainly in Cebu and Manila) and work closely together to develop products that delight our customers.

Our software team is composed of 3 to 5 cross-functional members and is designed to be complete and responsible for delivering complete features to users. We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love. In addition, we have a leadership team that is composed of team leads, product managers, and engineering managers, that work together in leading the entire software group.

We use a goal-oriented product roadmap to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools and we expect all our engineers to participate in maintaining our development tools, delivery pipelines, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills so they stay relevant in their field. We have self-initiated learning sessions and allocate time in weekly sprints for learning activities.
 

About The Company

Synacy is a global company developing software products in the Philippines using international best practices and delivering them to our customers around the world. We aim to help businesses be competitive in a consolidating telecommunications and technology market and give them access to opportunities that until now only large companies can realise.

We believe the best results for end users and customers come from having a number of various companies providing the best to service them. We want to enable them to thrive by providing the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers.

Though we are based in the Philippines, our founders are originally from Australia and we have a diverse and multinational leadership team, bringing in perspectives from different backgrounds and cultures. We continuously learn from each other to become better at what we do.

Our company offers our products under a few brands. At UTBox, Monopond, and BurstFax, we offer fax and SMS messaging products available globally for retail and wholesale use. We also founded an internet service provider to accelerate the internet in the Philippines called RISE. At RISE, we offer competitive fiber-based internet access to businesses located in major cities in the country.

It is our intent to form a globally competitive organization. We believe talented and remarkable people are found anywhere in the world. At the moment, we have most of our teams co-located in our offices in the Philippines. However, we don’t limit our reach here and are forming a remote-first culture within our organization so we can offer the opportunity to current and new members to work wherever they are productive.

A few of our strategies:

  • Software and automation is at our core. We believe in efficient, resilient, and scalable approach. Work smarter not harder, so that when you work hard you are working smart.
  • To our customers, we want to offer a complete service in an integrated package.
  • We have taken the challenge of integrating with many telecommunication providers in the world and aggregated our customer traffic to offer a consistent quality at the best possible price.


Hiring Process

We understand that applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us and we look forward to working together.

Even if you are not looking for work now, we encourage you to apply since you may go through our qualification process and assess our offer without any commitment to accept immediately. If you like what you are getting then you can plan with us on when you will eventually join.
 

PRIVACY STATEMENT

Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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