Software Engineering Manager

TYPE
Full Time
LOCATION
Philippines
MINIMUM EXPERIENCE
Manager/Supervisor

We are hiring a Software Engineering Manager for our software group. This role is for our teams that are both on-site in our office in Cebu, Philippines, as well as our distributed team, who normally work between the +8 UTC (Cebu) to +10 UTC (Sydney) time zones.

This role is part of our distributed team, and do not need to travel frequently nor be on-site in our offices all the time. Though flexibility to be on-site for weeks at a time is expected, since most of our teams are in office and, being responsible for people, nothing beats doing 1:1 in person.

As a Software Engineering Manager, you will report to our Head of Engineering and help our software group build our telecommunications products which are being used by customers globally. We want to empower small and medium businesses to offer telecommunications products in a way that they can compete with big companies. If you are interested in working on this mission, please join us.

You will be part of our leadership team, composed of our Head of Software, product managers, technical leaders, and team leaders. Most of the time, work is autonomous; however, constant online collaboration with others is expected over Slack, Zoom, and Google Hangouts.

We are a diverse group of people of different nationalities and cultures. As this is a people-first role, we think it will have a great opportunity in shaping our culture to be supportive to our teams and to our business. We expect this is an area you are excited about and motivated to grow in.

We are a technology company with an engineering-centric culture. Although, this role will not be writing code or doing technical designs, we expect you have enough technical experience to help our teams perform their job. Besides, this role will be working with our engineers, who may come to you for advice and it is important  to be able to create a meaningful discussion in a technical context.

Specifically, this role is responsible for staff growth, recruitment, onboarding, learning programs, process improvements, and performance management of our software teams. It is responsible for some of the change initiatives that are part of the objectives in the software group. This role will collaborate with our HR team and the leadership team to fulfill these responsibilities.

We designed that each Software Engineering Manager will have an average of 10 to 15 engineers in their 1:1 rotation at a given time.


What You Will Be Doing

As a Software Engineering Manager, you will have the following functions:

  • Manage performance of software engineers according to agreed quality and performance standards``
  • Manage software engineering team effectiveness and facilitate effective working relationships between team members and between multiple teams
  • Facilitate staffing plans, screenings and interviews, hiring, on-boarding, and transitioning working closely with HR staff
  • Facilitate forming of teams and developing their team charters
  • Help software engineers create learning or development objectives and improvement plans and develop learning programs to assist in their growth
  • Promote an environment of professional growth through continuous feedback and recognition (including 1-on-1s, peer feedback, and performance reviews)
  • Work with software engineering teams on designing, analyzing, and improving their development processes
  • Monitor and understand project budget and costs and recommend resource allocation based on company priorities and business impact
  • Contribute to defining organizational policies, standards, and guidelines for process, team, and individual effectiveness

As part of our distributed team, the following are expected:

  • Establish a working space and infrastructure to effectively participate in a distributed environment
  • Schedule work on a daily basis with a minimum of 4 hours overlap with the rest of the team
  • Use a stable, high-quality Internet access for video conferencing
  • Able to join a video conference during working hours
  • Able to travel on-site to our offices up to 2 weeks at a time


Who You Are

We are looking for someone with the following qualification:

  • Believe in our human potential and passionate in helping others achieve their best
  • Excited and looks forward to listening, advising, and coaching people
  • Motivated to facilitate the design and implementation of value-creating processes
  • At least 6 years of experience in IC/technical roles (e.g. software engineer, tech lead, software architect)
  • At least 3 years of experience in manager and leadership roles (e.g. team lead, manager/director, agile coach, scrum coach)
  • Advanced knowledge in Software Development Lifecycle and methodologies, preferably with knowledge and experience in Agile, XP, and Lean principles and practices
  • Interested and curious about systems thinking, learning organizations, change management, human psychology, team, and social dynamics
  • Able to navigate chaotic and complex situations, and simplify them for others to understand
  • With strong communication skills, openness to new ideas, resourceful, and eager to continuously learn

As part of a distributed team, the following qualifications are required:

  • Self-discipline and good work ethics
  • Good verbal and written communication
  • Good time management and ability to minimize distractions


What We Offer

  • An environment of a sports team that is there to coach each other while being performant 
  • A software engineering culture that strives to build high quality software
  • An organization of autonomous teams, exploring and trying out solutions in a safe environment
  • A place for you to learn, practice, develop yourself, and contribute to something meaningful
  • A front seat at a fast growing, global company with a lot of opportunities in software and technology with exposure in telecommunications and web
  • Flexibility and a wide array of health and well-being incentives to keep you balanced
  • An opportunity to work with some of the best and smartest people around
  • A salary range of P125,000 - P200,000 per month. Salary commensurate with qualifications and experience.


About Our Software Team

At Synacy, we develop our own products. Our founders, product teams, engineering teams, and customer support teams are all part of the same company, co-located in our offices (mainly in Cebu and Manila) and work closely together to develop products that delight our customers.

Our software team is composed of 3 to 5 cross-functional members and is designed to be complete and responsible for delivering complete features to users. We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love. In addition, we have a leadership team that is composed of team leads, product managers, and engineering managers, that work together in leading the entire software group.

We use a goal-oriented product roadmap to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools and we expect all our engineers to participate in maintaining our development tools, delivery pipelines, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills so they stay relevant in their field. We have self-initiated learning sessions and allocate time in weekly sprints for learning activities.
 

About Our Distributed Team

We have distributed teams as part of our software group wherein all members of the team work remotely. Though it is an option for distributed team members to work in one of our offices in Cebu or Manila, it is expected of everyone to effectively participate in a distributed or remote-first environment.

Teams work full-time in a remote working environment wherein members are not expected to be in the same physical space. However, there are a few scheduled in-person get-togethers to strengthen the team’s relationship. Work schedule is flexible with an overlap of 4 hours a day of working together. Communication and documentation are primarily done using online channels.

Our leadership team works in a distributed environment and operates primarily using online channels. Though some of our feature teams are on-site in our offices, we have made adjustments so that both distributed and on-site teams can effectively work together. Work structure is the same for both distributed and on-site teams and follow the same principles and frameworks we defined in our engineering culture. 

Every member of a distributed team is responsible for creating the working conditions to effectively participate in a distributed environment. Similar to how our company is obliged to create good working conditions in our office space, every distributed team member is obliged to create a similar space wherever he/she chooses to work.

The company will provide the primary equipment for working at the same level as teams  working on-site in an office, either at full cost or subsidized in accordance to the general policy of our company. Other than this, every member of the team is expected to establish the space, equipment, and infrastructure for their own use to achieve their ideal working conditions. 

We do not offer training for anyone to be qualified for distributed work and expect members to independently prepare and be ready to be part of a distributed team.


About The Company

Synacy is a global company developing software products in the Philippines using international best practices and delivering them to our customers around the world. We aim to help businesses be competitive in a consolidating telecommunications and technology market and give them access to opportunities that until now only large companies can realise.

We believe the best results for end users and customers come from having a number of various companies providing the best to service them. We want to enable them to thrive by providing the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers.

Though we are based in the Philippines, our founders are originally from Australia and we have a diverse and multinational leadership team, bringing in perspectives from different backgrounds and cultures. We continuously learn from each other to become better at what we do.

Our company offers our products under a few brands. At UTBox, Monopond, and BurstFax, we offer fax and SMS messaging products available globally for retail and wholesale use. We also founded an internet service provider to accelerate the internet in the Philippines called RISE. At RISE, we offer competitive fiber-based internet access to businesses located in major cities in the country.

It is our intent to form a globally competitive organization. We believe talented and remarkable people are found anywhere in the world. At the moment, we have most of our teams co-located in our offices in the Philippines. However, we don’t limit our reach here and are forming a remote-first culture within our organization so we can offer the opportunity to current and new members to work wherever they are productive.

A few of our strategies:

  • Software and automation is at our core. We believe in efficient, resilient, and scalable approach. Work smarter not harder, so that when you work hard you are working smart.
  • To our customers, we want to offer a complete service in an integrated package.
  • We have taken the challenge of integrating with many telecommunication providers in the world and aggregated our customer traffic to offer a consistent quality at the best possible price.


Hiring Process

We understand that applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us and we look forward to working together.

Even if you are not looking for work now, we encourage you to apply since you may go through our qualification process and assess our offer without any commitment to accept immediately. If you like what you are getting then you can plan with us on when you will eventually join.
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PRIVACY STATEMENT

Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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