UI Designer

Full Time

We are hiring a UI Designer as part of our product team. This role is for our distributed team, who normally operates within the +8 UTC (Cebu) to +10 UTC (Sydney) time zones.

As a UI Designer, you will help our software group build our telecommunications products which are being used by customers globally. Our customers are businesses who access our products using a web browser and have business knowledge and technical backgrounds. Our products are used by our customers as part of operating their business, and are designed to efficiently fit in their workflows. We believe a good user experience is important, together with ensuring the use of our products is cost effective.

We want to empower small and medium businesses to offer telecommunications products in a way that they can compete with big companies. If you are interested in working on this mission, please join us

What You Will Be Doing

In addition, as a UI designer, you will have the following functions:

  • Study problems to design features and interactions that integrates well into the user’s workflow
  • Facilitate design workshops on visual design, information structure, usability, and functionality
  • Produce and maintain documents used as digital artifacts in the design of features
  • Create low fidelity UI sketch and high fidelity prototypes to aid in testing concepts with stakeholders and customers, and to help our software teams understand how to implement features
  • Produce design assets for use as creative components in features
  • Implement UI components and frameworks for re-use by our software teams in implementing functions
  • Inspect and provide feedback to recently implemented versions of our products
  • Participate in release planning activities with software teams
  • Participate in supporting customers and users
  • Participate in team activities to deliver software that satisfy business needs
  • Responsible for self-assessment as part of our weekly self-reported check-ins
  • Continuously learning to ensure useful and effective participation in the teams


    Who You Are

    We are looking for someone with the following qualifications:

    • Motivated to work with a multidisciplinary group to understand problems and solutions
    • Able to visualize imaginary concepts and describe in detail how it will play in a dynamic system over a period of time
    • At least 4 years of experience in IC/design roles (e.g, UI Designer, website designer, front-end developer), preferably in designing UI for software applications as part of a product team creating software
    • Can participate and provide useful insights in the UX and UI design process
    • Can teach and help others understand design topics
    • Can explain design concepts in business and user terms
    • Can explain and communicate business and product concepts to the team
    • Knowledge and experience in designing user interface, user touch-points, and branding collaterals
    • Can create UI designs and user flows with InVision and Figma
    • Can implement UI designs as HTML, CSS, and Javascript codes
    • Knowledge and experience in applying UX concepts, design thinking, and design process
    • Knowledge in Software Development Lifecycle and methodologies (particularly Agile principles and practices) and other software development concepts
    • Student and curious on systems thinking, human psychology, and behavioural economics
    • Empathetic to users and has a high regard for a good user experience
    • Able to navigate chaotic and complex situations, and simplify for others to understand
    • Communicate ideas and concepts both in person and in written format
    • Creative, willing to challenge assumptions, and willing to try ideas
    • Has an open, always learning, and resourceful mindset
    • Excited to work with people in creating simple solutions to complex problems

    As part of a distributed team, the following qualifications are required:

    • Self-discipline and good work ethics
    • Good verbal and written communication
    • Good time management and able to minimize distractions

    What We Offer

    • An environment of a sports team that is there to coach each other while being performant. 
    • A software engineering culture that strives to build high quality software.
    • An organization of autonomous teams, exploring and trying out solutions in a safe environment.
    • A place for you to learn, practice, develop yourself, and contribute to something meaningful.
    • A front seat at a fast growing, global company with a lot of opportunities in software and technology with exposure in telecommunications and web.
    • Flexibility and a wide array of health and well-being incentives to keep you balanced.
    • An opportunity to work with some of the best and smartest people around.
    • A salary range of P45,000 - P60,000 per month. Salary commensurate with qualifications and experience.


    About Our Software Team
    At Synacy, we develop our own products. Our founders, product teams, engineering teams, and customer support teams are all part of the same company, co-located in our offices (mainly in Cebu and Manila) and work closely together to develop products that delight our customers.

    Our software team is composed of 3 to 5 cross-functional members and is designed to be complete and responsible for delivering complete features to users. We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our users will love. In addition, we have a leadership team that is composed of team leads, product managers, and engineering managers, that work together in leading the entire software group.

    We use a goal-oriented product roadmap to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan based on a monthly release cycle, where we break down features into sizeable chunks that our teams can work with as little inter-team dependency as possible.

    Our teams apply an agile process of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github and all code changes go through a peer-review process.

    We have a continuous delivery pipeline, using CircleCI and CloudFormation, and perform deployment using automated tools in our AWS production site. We built most of our automation tools and we expect all our engineers to participate in maintaining our development tools, delivery pipelines, and production sites.

    Our teams are encouraged to spend time developing their knowledge and skills so they stay relevant in their field. We have self-initiated learning sessions and allocate time in weekly sprints for learning activities.

    About Our Distributed Team

    We have distributed teams as part of our software group wherein all members of the team work remotely. Though it is an option for distributed team members to work in one of our offices in Cebu or Manila, it is expected of everyone to effectively participate in a distributed or remote-first environment.

    Teams work full-time in a remote working environment wherein members are not expected to be in the same physical space. However, there are a few scheduled in-person get-togethers to strengthen the team’s relationship. Work schedule is flexible with an overlap of 4 hours a day of working together. Communication and documentation are primarily done using online channels.

    Our leadership team works in a distributed environment and operates primarily using online channels. Though some of our feature teams are on-site in our offices, we have made adjustments so that both distributed and on-site teams can effectively work together. Work structure is the same for both distributed and on-site teams and follow the same principles and frameworks we defined in our engineering culture. 

    Every member of a distributed team is responsible for creating the working conditions to effectively participate in a distributed environment. Similar to how our company is obliged to create good working conditions in our office space, every distributed team member is obliged to create a similar space wherever he/she chooses to work.

    The company will provide the primary equipment for working at the same level as teams working on-site in an office, either at full cost or subsidized in accordance to the general policy of our company. Other than this, every member of the team is expected to establish the space, equipment, and infrastructure for their own use to achieve their ideal working conditions. 

    We do not offer training for anyone to be qualified for distributed work and expect members to independently prepare and be ready to be part of a distributed team.

    About The Company

    Synacy is a global company developing software products in the Philippines using international best practices and delivering them to our customers around the world. We aim to help businesses be competitive in a consolidating telecommunications and technology market and give them access to opportunities that until now only large companies can realise.

    We believe the best results for end users and customers come from having a number of various companies providing the best to service them. We want to enable them to thrive by providing the infrastructure and tools for them to sell new telecom products and enhance the value they deliver to their customers.

    Though we are based in the Philippines, our founders are originally from Australia and we have a diverse and multinational leadership team, bringing in perspectives from different backgrounds and cultures. We continuously learn from each other to become better at what we do.

    Our company offers our products under a few brands. At UTBox, Monopond, and BurstFax, we offer fax and SMS messaging products available globally for retail and wholesale use. We also founded an internet service provider to accelerate the internet in the Philippines called RISE. At RISE, we offer competitive fiber-based internet access to businesses located in major cities in the country.

    It is our intent to form a globally competitive organization. We believe talented and remarkable people are found anywhere in the world. At the moment, we have most of our teams co-located in our offices in the Philippines. However, we don’t limit our reach here and are forming a remote-first culture within our organization so we can offer the opportunity to current and new members to work wherever they are productive.

    A few of our strategies:

    • Software and automation are at our core. We believe in an efficient, resilient, and scalable approach. Work smarter not harder, so that when you work hard you are working smart.
    • To our customers, we want to offer a complete service in an integrated package.
    • We have taken the challenge of integrating with many telecommunication providers in the world and aggregated our customer traffic to offer consistent quality at the best possible price.

    Hiring Process
    We understand that applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us and we look forward to working together.

    Even if you are not looking for work now, we encourage you to apply since you may go through our qualification process and assess our offer without any commitment to accept immediately. If you like what you are getting then you can plan with us on when you will eventually join.


    Hiring process

    We understand that applying for a new job or even looking for new opportunities can be a tedious and stressful process. We aim to give our applicants a good experience by being timely, efficient, and direct. We’d like for you to select us and we look forward to working together.

    Even if you are not looking for work now, we encourage you to apply since you may go through our qualification process and assess our offer without any commitment to accept immediately. If you like what you are getting then you can plan with us on when you will eventually join.





    Synacy/RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by Synacy/RISE with third party service providers to serve lawful purposes, for Synacy/RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Synacy/RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read Synacy/RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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